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Get your CSAT score Distribute a customer satisfaction survey CSAT that asks customers to rate their level of satisfaction with your product. Use your score to identify strengths or weaknesses in your product or service. Use Hotjar's Feedback Widget to unobtrusively collect customer insights as they use your website. and identify moments in their journey that you can improve. Social media Social media is an important source for collecting customer testimonials, complaints, and product use cases. You'll get access to popular reviews, videos, and product comparisons that help you understand the language people are talking about your product.
The reason why the product is popular And what doesn't make sense to your cus Armenia WhatsApp Number tomers ? Use your social media insights to connect with your customers and their perspectives on an emotional level. To discover their interests and product preferences. Survey your audience Use Instagram or LinkedIn 'Stories' to survey your customers or target audience about new features and upcoming products. Ask them what they're interested in or what features they'd like to see. For example, after polling followers on their favorite fall accessories on Instagram, an ecommerce store might focus on selling hats rather than boots on Instagram.
This season Use social listening tools like Hootsuite or Brandwatch to monitor mentions of your brand or product. Interact with your customers Follow current comments And follow top opinions to know what needs to be improved. Leverage social media analytics Track social media metrics like engagement rates, impressions, conversions, response rates, etc. for additional customer insights. Use this information to curate your social feeds and track them with your Ideal Customer Profile ICP and further tailor your product offerings.
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發表於 2024-3-5 17:10:47